Zarvion Help Center | FAQs, Shipping & Returns, Order Support
Welcome to the Zarvion Help Center.
Need help? We’ve got you covered! Below are answers to common questions about orders, shipping, returns, payments, and more. If you need further assistance, our support team is ready to help. Frequently Asked Questions (FAQs)
1. Orders & Payments
How do I track my order?
Once your order ships, you’ll receive a tracking link via email. You can also track your order here.
How do I make changes to my order?
Contact us as soon as possible if your order hasn’t been processed yet. Once the order is shipped, modifications cannot be made.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and other secure payment options.
How do I redeem a discount code?
Enter your promo code at checkout before completing your purchase. Only one discount code can be applied per order.
What should I do if my payment fails?
If your payment is declined, please check:
Your card details (number, expiration date, CVV).
If your bank has blocked the transaction.
Trying a different payment method.
If the issue persists, contact your bank or reach out to us at help@zarvion.com .
Is my payment information secure?
Yes! We use industry-standard encryption to protect your payment data. We do not store credit card details on our servers.
2. Shipping & Returns
How long does shipping take?
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Overnight Shipping: Next business day
Once your order ships, you will receive a confirmation email with a tracking number.
Check our Shipping Policy for details.
Do you offer free shipping?
Yes! Orders over $69 qualify for free shipping in eligible locations.
What is your return & exchange policy?
Hassle-free returns within 30 days ! Items must be in original condition, unworn, and with all tags attached. See our Returns & Exchanges for details.
What should I do if my order is delayed or lost?
If your order is delayed beyond the estimated timeframe, please check the tracking link first. If it appears lost, contact us at help@zarvion.com , and we will investigate with the carrier.
Can I return or exchange an international order?
Yes! However, international customers are responsible for return shipping costs. Contact us before initiating a return.
3. Zarvion Loyalty & Discounts
How do I join the Zarvion Loyalty Program?
Sign up for free and start earning points on every purchase! Redeem points for discounts and exclusive perks. Join here.
Do you offer bulk discounts?
Yes!
- Buy 2, save 10%
- Buy 3, save 15%
- Buy 5+, save 20% (applied at checkout).
How can I use my reward points?
You can redeem points for discounts during checkout. Your points balance is visible in your account dashboard.
4. Other Questions
What is Zarvion?
We’re a premium fashion brand creating high-quality, eco-friendly apparel for modern men. Our focus is on sustainability, comfort, and style.
Do you ship internationally?
Yes, we ship worldwide! Rates and delivery times vary by location. Check our Shipping Policy for country-specific details.
What taxes or import duties apply to international orders?
Import duties, taxes, and customs fees are determined by your country’s regulations. These charges are the customer’s responsibility and are not included in our prices.
How can I contact customer support?
- Email us: help@zarvion.com
We’re happy to assist with any inquiries!